VividlyReal

Privacy Policy

Effective date: September 25, 2026

This Privacy Policy explains what information VividlyReal (“VividlyReal,” “we,” “us”) collects, how we use it, and the choices you have. It covers everyone who interacts with the Service — people who submit a request through our public request form, brokerages using our AI chatbot, and visitors who chat with that chatbot on a brokerage's own website.

1. Information we collect

  • Content you submit — room photos, property addresses, and listing details (price, bedrooms, bathrooms, square footage) you upload through our public request form for staging or a marketing video, and the images/videos generated from them.
  • Request and contact details — when you submit a request, we collect your name, email, and optionally your brokerage name; for the “Pin to Sold” video template, we also collect a reusable agent profile (name, title, phone, email, photo) so you don't have to re-enter it on a future request.
  • Custom-build inquiries — the brand or agency name, contact name, and contact email you submit when inquiring about a custom-build engagement.
  • Chatbot conversations — if you chat with an AI chatbot embedded on one of our brokerage customers' listing pages, we collect the messages you send and, if you choose to share it, your name, email, and/or phone number so the brokerage can follow up.
  • Usage data — your request and job history, and basic activity needed to operate the Service (e.g. which styles, templates, or camera moves you used).

2. How we use your information

We use this information to provide the Service — generating your staged images and videos, fulfilling and invoicing submitted requests, operating the AI chatbot (answering questions from a brokerage's own listing data and routing captured leads to that brokerage), following up on custom-build inquiries, providing support, and improving reliability. We don't use your uploaded photos or listing content to train models, and we don't sell your personal information.

3. If you're chatting with a brokerage's chatbot

The AI chatbot embedded on a listing page belongs to that brokerage, one of our customers. When you chat with it, your messages and any contact information you share are made available to that brokerage so they can respond to you directly — not just to us. Each brokerage is responsible for how it uses the leads its own chatbot collects; see our Terms of Service for what we require of them.

4. Third parties we work with

We rely on a small number of infrastructure providers to run the Service, including:

  • A database provider — stores your request and job data.
  • AI infrastructure providers — process your uploaded photos and listing data to generate staged images and videos, and power the AI chatbot's responses to a visitor's messages.
  • Cloud storage — stores the photos and media you upload and the media we generate for you.
  • An email delivery provider — sends invoices, request status updates, and lead notifications.

These providers only receive what they need to perform their function and are bound by their own privacy and security commitments. We don't publish the specific vendors we use, but you can request details about a specific provider by contacting us.

5. Data retention

We retain submitted request data, generated content, and chatbot conversation history for as long as reasonably needed to fulfill the request or the lead-follow-up purpose it was collected for. You can request deletion of your data at any time — see Contact below.

6. Security

We use industry-standard measures to protect your data, including encrypted connections and row-level access controls on our database. No method of transmission or storage is 100% secure, but we work to keep your information safe.

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information. Contact us and we'll respond within a reasonable time.

8. Cookies and session identifiers

The embeddable AI chatbot stores a session identifier in your browser purely to keep your conversation continuous across messages. We don't use third-party advertising or tracking cookies.

9. Children's privacy

VividlyReal is not directed at anyone under 18, and we don't knowingly collect information from children.

10. Changes to this policy

We may update this Privacy Policy as the Service evolves. We'll update the effective date above when we do.

11. Contact

Questions about this policy or your data? Reach us at faruq@vividlyreal.com.